Privacy Policy

Effective Date: [Insert Effective Date]

Control HVAC & Refrigeration Ltd. ("we", "us", or "our") is committed to protecting your privacy and safeguarding the personal information you provide when interacting with our services, website, and communications.

1. Information We Collect

We collect personal information that you voluntarily provide to us in connection with our services. This may include:

  • Name
  • Phone number
  • Email address
  • Appointment or service details
  • Any information you submit through our forms, booking systems, or direct communications with us

We collect this information when you:

  • Fill out a contact, inquiry, or booking form
  • Schedule, reschedule, or cancel an appointment
  • Communicate with us by phone, SMS, email, or other channels
  • Interact with our website or digital booking systems

2. How We Use Your Information

We use the personal information we collect to operate our business and provide you with services. This includes using your information to:

  • Provide and deliver the services you request
  • Schedule, manage, and confirm appointments or bookings
  • Communicate with you about your appointments, inquiries, or services
  • Send service-related updates, notifications, and reminders
  • Respond to your questions, requests, or customer service needs
  • Improve our services, customer experience, and business operations
  • Maintain accurate records for administrative and legal purposes

3. SMS / Text Messaging and A2P Disclosure

By providing your phone number, you consent to receive SMS (text) messages from Control HVAC & Refrigeration Ltd.. These messages may include appointment confirmations, reminders, service updates, and occasional promotional offers.

  • Message frequency may vary.
  • Message and data rates may apply.
  • You can opt out at any time by replying STOP to any message.
  • Reply HELP for assistance.

We use your phone number solely for purposes related to your relationship with Control HVAC & Refrigeration Ltd., including managing appointments, providing important service information, and, where permitted, sending relevant promotional communications. Your phone number will not be sold or shared with third parties for their own marketing purposes.

Carriers are not liable for delayed or undelivered messages.

You must be 18 years of age or older to use this SMS service.

4. Your Consent

By submitting any form, booking an appointment, or otherwise providing your personal information to Control HVAC & Refrigeration Ltd., you:

  • Agree to the collection, use, and storage of your information as described in this Privacy Policy.
  • Consent to being contacted by phone, email, and SMS (text message) for purposes related to our services, including appointment management and service updates.
  • Confirm that any phone number you provide belongs to you and that you have the authority to provide consent for communications to that number.

5. Information Sharing

Control HVAC & Refrigeration Ltd. does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information with trusted third-party service providers only to the extent necessary to operate our business and deliver services to you. These providers may include customer relationship management (CRM) platforms, booking and scheduling tools, payment processors, communication platforms, and other service providers that support our operations.

These third parties are only permitted to use your information as necessary to provide services on our behalf and are required to protect your information in a manner consistent with applicable privacy laws and this Privacy Policy.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience, analyze website traffic, and support marketing and communication functionality. Cookies are small data files stored on your device that help us understand how visitors interact with our website.

We may use cookies to:

- Remember user preferences and form submissions

- Improve website functionality and performance

- Analyze traffic and usage patterns

- Support advertising and remarketing campaigns

- Assist with lead tracking and customer communication

Some third-party services integrated into our website, including analytics, scheduling, chat, advertising, and CRM platforms, may also place cookies on your device.

By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You may modify your browser settings to refuse or remove cookies at any time; however, some parts of the website may not function properly as a result.

Information collected through cookies is used in accordance with applicable privacy laws and our data handling practices.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect against loss, theft, unauthorized access, disclosure, alteration, or destruction.

These measures may include secure systems, encrypted connections where appropriate, access controls, and limitations on who within our organization can access your information based on business needs.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you may contact us using the details below:

Control HVAC & Refrigeration Ltd.

1519 Donald St E

Thunder Bay, P7E 5W3

Phone:

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any updates will be posted on this page with a revised effective date, and the updated policy will take effect when posted.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect your personal information.

Control HVAC & Refrigeration Ltd.

1519 Donald St E
Thunder Bay, P7E 5W3

Phone:
Hours: Monday: 9-4:30 Tuesday: 9-4:30 Wednesday: 9-4:30 Thursday: 9-4:30 Friday: 9-4:30 Saturday: closed-after hours 24 hrs Sunday: closed-after hours 24 hr

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